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Frequently Asked Questions

Find the Answers to Your Questions about MacFly Pro

MacFly Pro is a utility application designed to improve the performance of Mac computers. Its smart assistant helps users optimize the work of their Macs, clean up cache, and find and delete duplicates and useless system-generated files
Click here to download your MacFly Pro and follow all the installer steps.
After you buy any subscription plan, the activation key will be sent automatically to your email address. Install the app and click on the Subscription tab in the menu bar at the top of the screen. In the pop-up menu, click on the Activate button and enter your activation key in the appearing window.
You can use credit or debit card to pay for your subscription. You can also use PayPal as long as a credit or debit card is linked to your account. Note that the payment will not be successful if your PayPal account is linked to a prepaid card. We do not accept personal checks, money orders, or payments made by phone.
Open your Downloads folder, find the file called ‘Macflypro.pkg’, and click on it to start the installation.
MacFly Pro is compatible with version 10.10 of OS X Yosemite. It means that MacFly Pro is also compatible with all updates coming afterward (OS X El Capitan, Mac OS Sierra, and Mac OS High Sierra). To check your MacOS version, hit Apple icon in the menu bar in the top left corner and choose “About this Mac” tab from the popup window. You`ll see all the info about your MacOS in this section.
You don`t have to scan your Mac manually since MacFly Pro regularly monitors your Mac`s condition. Once the amount of junk files or other issues hinder the performance of your computer, you will receive a notification. Nonetheless, manual scan option is available in Tools Tab of MacFly Pro.
Your MacFly Pro account stays with you no matter which Mac computer you use. Just download MacFly Pro on your new Mac and contact our support team to transfer your license at no additional charge.
You can easily move from a monthly to an annual subscription. Just contact our support team, and they will be happy to assist you and upgrade your account. Your license number remains unchanged, while you don`t need to make any additional changes to your application.
The amount of freed space will depend on your habits and the condition of your Mac`s system. You can check the total amount of removed junk in history that becomes available after cleaning. If you have bought any subscription plan, you can remove unlimited volumes of junk. However, if you use MacFly Pro free version, you can delete only 500 MB of junk files from your Mac in total.
MacFly Pro is a completely safe application which can optimize your Mac without changing your everyday routine. It is safe to remove files marked as ‘Junk’ since they contain technical configurations, the user history, or system actions which are worthless to your Mac. The system is constantly creating junk files, and over time, they will take up a considerable amount of Mac space. With MacFly Pro, you can also remove duplicates, keeping only original files, uninstall damaged applications with no leftovers, and control your RAM usage.
Contact our Customer Support Team via support@macflypro.com to request a refund. Note that you may get a refund only within 30 days from the payment date. We will not be able to grant your request received 30 days after the date of the initial software download. The cases of fraudulent purchase are the only exception to our refund policy. We only accept refund claims for the products purchased via our online store. Purchases made via Mac App Store or retails stores like Amazon.com are subjects to their refund policies.
If you decide to cancel your MacFly Pro subscription, please contact us via support@macflypro.com, and our support team will proceed with your request. Don`t forget to add the reference number of your order, full name and email address used while purchasing MacFly Pro. Please contact us at least 3 days before your next payment date. You will receive a confirmation email once your subscription is cancelled.
You can renew MacFly Pro subscription by clicking on the Renew button in your application. Pick up a subscription plan you prefer and fill in your billing information. If the payment is successful, your MacFly subscription will renew automatically.
Still have questions? Contact us at support@macflypro.com